Last updated: 1 October 2026
This Return Policy applies to products purchased from yourgiftm.com and supplied by YOUR GIFTPACK PTY. LTD. It includes our voluntary change-of-mind arrangements and information about rights that may apply under the Australian Consumer Law.
1. Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Where applicable, products must be of acceptable quality, fit for any disclosed purpose, match their description and comply with other applicable consumer guarantees.
If a product fails to meet an applicable consumer guarantee, you may be entitled to a remedy such as repair, replacement or refund depending on the nature of the problem. For a major failure, applicable law may allow you to reject the product and choose a refund or replacement. For a failure that is not major, we may be entitled to provide an appropriate remedy within a reasonable time.
2. Change-of-Mind Returns
In addition to your statutory rights, we accept eligible change-of-mind returns requested within 30 days of delivery, subject to this policy.
To qualify, the product must generally be unused, in its original condition, include original packaging, accessories, manuals and components, not have been damaged after delivery, and be capable of being resold as new. Proof of purchase may be required.
3. Hygiene and Personal-Care Products
For health and hygiene reasons, certain opened or used personal-care products may not be accepted for a voluntary change-of-mind return. This may include electric toothbrushes and brush heads, shavers and grooming products, personal-care attachments and other sealed hygiene products where the hygiene seal has been broken.
This exclusion applies only to voluntary change-of-mind returns and does not exclude remedies for products that are faulty, unsafe, incorrectly described or otherwise fail to comply with a consumer guarantee.
4. Faulty or Defective Products
If you believe a product is faulty, defective, unsafe or does not match its description, contact [email protected]. Please provide your order number, a description of the issue and, where reasonably available, photographs or video showing the problem.
We may ask you to return the product for inspection where appropriate. We will not require you to contact the manufacturer instead of us where responsibility for providing a consumer-law remedy rests with us.
5. Incorrect Products
If you receive a product different from the product ordered, contact us as soon as reasonably practicable. Where we confirm that an incorrect product was supplied, we will arrange an appropriate solution, which may include replacement and reasonable return arrangements.
6. Products Damaged in Transit
If a product arrives damaged, contact us as soon as practicable after delivery. Where possible, retain the damaged product, original packaging, shipping labels and photographs showing the damage and packaging.
7. Return Shipping
For an approved voluntary change-of-mind return, the customer is normally responsible for return shipping costs. Where a product fails to comply with an applicable consumer guarantee, reasonable return costs will be handled or reimbursed where required by law.
Please contact us for return instructions before sending a product.
8. Refunds
Once an approved returned product has been received and, where appropriate, inspected, we will process the applicable refund. Refunds will generally be made to the original payment method unless another method is required or agreed. The time taken for funds to appear may depend on your bank, card issuer or payment provider.
Original shipping charges may not be refundable for a voluntary change-of-mind return. This does not limit any entitlement to reimbursement where required under Australian consumer law.
9. Exchanges
Where stock is available, we may offer an exchange for an eligible item. If replacement stock is unavailable and you are entitled to a refund, an appropriate refund will be provided instead.
10. Items Not Eligible for Voluntary Change-of-Mind Return
Unless otherwise stated, used products, products damaged after delivery, products missing significant components, opened hygiene-sensitive personal-care products, customised or specially ordered products and products specifically marked as final sale may be excluded from voluntary change-of-mind returns where permitted by law.
11. Manufacturer Warranties
Some products may include a manufacturer warranty. A manufacturer warranty is additional to, and does not replace, rights that apply under Australian consumer law.
12. Contact for Returns
Email [email protected] and include your order number and details of the requested return.