Last updated: 1 October 2026
This Delivery Policy applies to orders placed through yourgiftm.com.
1. Delivery Destinations
Products can be delivered to destinations made available through our checkout. Available delivery locations may vary depending on product, delivery provider and applicable transport restrictions. If checkout does not provide a shipping option for your address, contact [email protected].
2. Delivery Estimates
Any delivery timeframe displayed on our website, during checkout or in an order confirmation is an estimate unless we expressly state otherwise. Delivery times may vary because of destination, product availability, carrier networks, weekends, public holidays, severe weather, natural disasters, peak sales periods, customs processing or other events outside our reasonable control.
3. Delivery Address
Customers are responsible for providing an accurate and complete delivery address. If you notice an error after placing an order, contact us as soon as possible. We will attempt to update the address where reasonably possible, but cannot guarantee changes after fulfilment or shipping has started.
4. Delivery Instructions
Where a carrier permits delivery instructions, those instructions may be passed to the carrier. The carrier’s ability to follow them remains subject to its procedures, security requirements and delivery conditions.
5. Authority to Leave
Where an order is delivered under an authority-to-leave arrangement requested by the customer or permitted by the selected delivery service, the carrier may leave the parcel in a location it considers suitable. Availability depends on the carrier and delivery location.
6. Signature on Delivery
Certain orders may require a signature or other confirmation. If nobody is available, the carrier may attempt redelivery, leave a collection notice, redirect the parcel to a collection location or follow another procedure permitted under its delivery terms.
7. Failed Delivery
Where delivery fails because an incorrect or incomplete address was supplied, the recipient repeatedly failed to collect the parcel or another matter within the customer’s reasonable control prevented delivery, additional shipping charges may apply for redelivery where permitted by law.
8. Tracking
Where tracking is available, information may be sent by email or made available through your customer account. Carrier tracking may take time to update after dispatch.
9. Delayed Deliveries
If delivery has not arrived within the expected timeframe, first review available tracking information and then contact [email protected] with your order number. We will make reasonable efforts to investigate significant delays.
10. Lost Parcels
If tracking indicates that a parcel may have been lost, contact us. We may investigate with the carrier before providing an appropriate resolution. Nothing in this policy limits rights or remedies available under applicable consumer law.
11. Damaged Parcels
If a product is damaged during delivery, contact us as soon as practicable. Please retain the product and packaging where possible and provide photographs if reasonably available.
12. International Deliveries
Where international delivery is offered, orders may be subject to local customs procedures, import requirements, duties, taxes or charges imposed by the destination country. Applicable responsibilities will be handled according to checkout information and applicable law. Delivery timeframes may be affected by customs processing.
13. Contact
For delivery enquiries, email [email protected].